Payment Terms and Policies
1. The Window Closet sells to qualified Interior Designers.
2. Orders will be shipped and charged to your credit card.
3. Master Card, Visa and Discover may be used for your orders or account payments. Your credit card numbers are confidentially kept on file for your convenience. Please do not put your credit card number or expiration date on your order. Please call all credit card information into our A/R Dept.
4. A deposit of 50% or more may be required on some orders before they are released into production.
5. The Window Closet reserves the right to review and/or withdraw terms as deemed necessary. The Window Closet has been designing and fabricating the highest quality custom window treatments including silk and linen draperies, bedding, accessories and upholstery since 1993 to the trade and wholesale retail accounts. All treatments are made to order in our New Jersey studio. We do not carry stock treatments! We also offer drapery hardware from the best manufacturers. We service residential and commercial clients/designers. Since our products are custom made to your specifications, all orders may be paid in full when placed. If a deposit was used then the balance is due PRIOR to pickup, delivery or installation. NO EXCEPTIONS. The product cannot be changed, cancelled or returned for any reason other than warranty service once the order has been placed. Non-custom accessories may be returned within 30 days of purchase for exchange or credit toward another TWC purchase. A 15% restocking fee will apply and all freight charges will be incurred by the customer. Placing An Order, Confirmation & Acknowledgement 1. Phone, Fax, Mail or E-mail your custom order:
Phone: 732-455-3258
Fax: 732-455-3259
E-Mail: info@windowcloset.com
Mail: 644 Cookman Avenue
Asbury Park, NJ 07712
2. The Window Closet provides order forms for your mail or fax orders. Specific product order forms are printed in each section to be copied as needed.
3. All orders must be accompanied by a Purchase Order or a Window Closet Estimate, signed, dated and purchase order #.
4. The Window Closet charges for all measures on a separate invoice, and bills on the measure date. Any order with incomplete information will be delayed at input.
5. Once an order is placed a confirmation will be mailed, faxed, or E-mailed for your review. Your order will be produced to those confirmed specifications unless you notify us of any discrepancies immediately.
6. All orders over $3000, require the confirmation be faxed and signed off by the customer as being accurate. Changes to orders on accounts with written specifications also require signed confirmations. Designer's Own Material 1. Place your order BEFORE shipping your fabric, so that we can advise you the yardage required. If less
than required yardage is received, your order cannot be processed.
2. Designers fabric should be sent directly to our work
room:
The Window Closet
644 Cookman Avenue
Asbury Park, NJ 07712
3. Fabric must be clearly marked to identify your account name, number and The Window Closet's reference number.
4. TWC inspects all fabric when received. In the event of flawed fabric, you will be advised to contact your
vendor for replacement.
5. TWC is not responsible for excess C.O.M or fabric storage. Remaining yardage of one yard or more may
be returned to you after completion of product, upon request.
6. All material will be held for 10 days, after installation. After 10 days all fabric will be disposed of. Designers can request excess be delivered with install or pick up at workroom.
7. Production scraps or balances fewer than one yard will not be returned. Changes and Cancellations 1. Changes made to a product are subject to the guidelines below. Some changes will affect the cost of the product. You will be charged for the changed product as ordered.
2. Once all fabric and any other items required for production are received at our workroom, your order will be placed on the production schedule.
3. Changes may be made, or an order may be cancelled, without penalty if fabrication has not been started.
4. Cancellation will incur charges once fabrication has begun. Charges will be based on what stage of the fabrication.
5. Changes requested on an order in production may not be possible. Measurements & Specifications 1. The Window Closet custom products are made to your specifications.
2. To prevent delays in processing your order all-ordering information is listed in our Reference Book.
3. Some products will require a template or drawing for accuracy.
4. Many creatively design products are a combination of existing Window Closet styles. If you cannot combine styles to produce your design, a drawing may be required to determine if it can be
built and at what cost.
5. Not all fabrics are suitable for all products. Please refer to the helpful hints section. The Designer is responsible for fabric and style design choices, not The Window Closet. Return Policy 1. The Window Closet Custom Made products are custom made to order and cannot be
returned for any reason except fabrication defect or input error.
2. Claims must be made within 5 days of installation.
3. Contact The Window Closet immediately to determine the correct course of action for corrections.
4. If it is determined that the problem was due to The Window Closet's error, we will repair or remake and deliver that item. The Window Closet reserves the right to determine how the correction will be made. Replacement products will be made only to original specifications.
5. The Window Closet Custom products that have been modified by another workroom or seamstress will not warranted by The Window Closet..
6. Remakes or reworks will be prioritized into our workroom production schedule.
7. Remakes or reworks due to Client error will incur labor charges.
3. Master Card, Visa and Discover may be used for your orders or account payments. Your credit card numbers are confidentially kept on file for your convenience. Please do not put your credit card number or expiration date on your order. Please call all credit card information into our A/R Dept.
4. A deposit of 50% or more may be required on some orders before they are released into production.
5. The Window Closet reserves the right to review and/or withdraw terms as deemed necessary. The Window Closet has been designing and fabricating the highest quality custom window treatments including silk and linen draperies, bedding, accessories and upholstery since 1993 to the trade and wholesale retail accounts. All treatments are made to order in our New Jersey studio. We do not carry stock treatments! We also offer drapery hardware from the best manufacturers. We service residential and commercial clients/designers. Since our products are custom made to your specifications, all orders may be paid in full when placed. If a deposit was used then the balance is due PRIOR to pickup, delivery or installation. NO EXCEPTIONS. The product cannot be changed, cancelled or returned for any reason other than warranty service once the order has been placed. Non-custom accessories may be returned within 30 days of purchase for exchange or credit toward another TWC purchase. A 15% restocking fee will apply and all freight charges will be incurred by the customer. Placing An Order, Confirmation & Acknowledgement 1. Phone, Fax, Mail or E-mail your custom order:
Phone: 732-455-3258
Fax: 732-455-3259
E-Mail: info@windowcloset.com
Mail: 644 Cookman Avenue
Asbury Park, NJ 07712
2. The Window Closet provides order forms for your mail or fax orders. Specific product order forms are printed in each section to be copied as needed.
3. All orders must be accompanied by a Purchase Order or a Window Closet Estimate, signed, dated and purchase order #.
4. The Window Closet charges for all measures on a separate invoice, and bills on the measure date. Any order with incomplete information will be delayed at input.
5. Once an order is placed a confirmation will be mailed, faxed, or E-mailed for your review. Your order will be produced to those confirmed specifications unless you notify us of any discrepancies immediately.
6. All orders over $3000, require the confirmation be faxed and signed off by the customer as being accurate. Changes to orders on accounts with written specifications also require signed confirmations. Designer's Own Material 1. Place your order BEFORE shipping your fabric, so that we can advise you the yardage required. If less
than required yardage is received, your order cannot be processed.
2. Designers fabric should be sent directly to our work
room:
The Window Closet
644 Cookman Avenue
Asbury Park, NJ 07712
3. Fabric must be clearly marked to identify your account name, number and The Window Closet's reference number.
4. TWC inspects all fabric when received. In the event of flawed fabric, you will be advised to contact your
vendor for replacement.
5. TWC is not responsible for excess C.O.M or fabric storage. Remaining yardage of one yard or more may
be returned to you after completion of product, upon request.
6. All material will be held for 10 days, after installation. After 10 days all fabric will be disposed of. Designers can request excess be delivered with install or pick up at workroom.
7. Production scraps or balances fewer than one yard will not be returned. Changes and Cancellations 1. Changes made to a product are subject to the guidelines below. Some changes will affect the cost of the product. You will be charged for the changed product as ordered.
2. Once all fabric and any other items required for production are received at our workroom, your order will be placed on the production schedule.
3. Changes may be made, or an order may be cancelled, without penalty if fabrication has not been started.
4. Cancellation will incur charges once fabrication has begun. Charges will be based on what stage of the fabrication.
5. Changes requested on an order in production may not be possible. Measurements & Specifications 1. The Window Closet custom products are made to your specifications.
2. To prevent delays in processing your order all-ordering information is listed in our Reference Book.
3. Some products will require a template or drawing for accuracy.
4. Many creatively design products are a combination of existing Window Closet styles. If you cannot combine styles to produce your design, a drawing may be required to determine if it can be
built and at what cost.
5. Not all fabrics are suitable for all products. Please refer to the helpful hints section. The Designer is responsible for fabric and style design choices, not The Window Closet. Return Policy 1. The Window Closet Custom Made products are custom made to order and cannot be
returned for any reason except fabrication defect or input error.
2. Claims must be made within 5 days of installation.
3. Contact The Window Closet immediately to determine the correct course of action for corrections.
4. If it is determined that the problem was due to The Window Closet's error, we will repair or remake and deliver that item. The Window Closet reserves the right to determine how the correction will be made. Replacement products will be made only to original specifications.
5. The Window Closet Custom products that have been modified by another workroom or seamstress will not warranted by The Window Closet..
6. Remakes or reworks will be prioritized into our workroom production schedule.
7. Remakes or reworks due to Client error will incur labor charges.
Lead Time:
All custom orders are completed within 21 days once all materials have been received in the workroom. You will be contacted if additional time is necessary for completion.